Question 1

Is your Ultra Hydration Hair Cream water based?

Accepted Answer

Our whipped shea butter hair cream is not water based the aloe vera gives your hair the hydration that it needs. It consists of natural ingredients such as; shea butter, refined coconut, aloe vera gel and a range of scented essential oils. We also use MSM.

Question 2

Why is there no international shipping?

Accepted Answer

At this present moment we are only shipping to areas within the UK, but once we distribute a wider range of products we will be shipping internationally.

Question 3

I'm allergic to one of the products that you have included is it possible to substitiue it for another scent?

Accepted Answer

If you're allergic to any of our ingredients but still want to purchase our products drop us an email or a message in the chat box and we will discuss how we can help. There is a possibilty that we can substitute it for another essential oil or ingredient. We understand that some people may have allergies and we want to make sure that our products are safe and available to everyone.

Question 4

Are your products suitable for relaxed hair?

Accepted Answer

Simple answer is yes! SisRoot is suitable for all hair types whether relaxed hair or transitioning to natural hair you can use our products either way

Question 5

Can I use your Ultra Hydration hair cream for my children?

Accepted Answer

As our hair cream is infused with essential oils we recommend using our product on children 3 years and over

Question 6

What is the texture consistency like of your shea butter?

Accepted Answer

Our shea butter has a light, creamy whipped texture and melts effortlessly into the skin, making it easy to spread and absorb without leaving a heavy residue. Perfect for daily use on hair, face, or body!

Question 7

Are your products suitable for retwisting locks?

Accepted Answer

Most definitely our products are oil based therefore it is a light texture and does not leave any residue

Question 8

I suffer from eczema. Can I use your products?

Accepted Answer

Absolutely! 🌿 Our shea butter is a popular choice for customers with eczema and other dry skin conditions. It's 100% natural, rich in vitamins A & E, and deeply moisturising helping to soothe irritation, reduce flakiness, and support skin barrier repair.

✨ Tip: Apply to damp skin right after showering to lock in moisture.
💚 Our formulas are free from fragrances, parabens, and synthetic chemicals perfect for sensitive skin.

That said, everyone’s skin is unique, so we recommend doing a small patch test first. If you have any specific concerns, feel free to ask we’re here to help!

Question 9

How can I track my order?

Accepted Answer

Once your order is processed and shipped, you’ll receive a confirmation email with a tracking ID.

faq

Frequently asked questions